How We Ensure Complete And Total Customer Satisfaction
When you need a professional grade exterior cleaning for your home or business, choosing the right company to do the job is essential. In this article are the ways we take to ensure customer satisfaction.
About Vista Pro Exterior Cleaning
Vista Pro Exterior Cleaning is an established pressure washing company with years of experience and expertise. We have a team of hardworking, detail-oriented workers who will get the job done right so you can count on us for all your pressure washing needs.
A family owned and operated business in Cedarburg, we treat our customers like valuable assets of our community. We have a passion for outdoor living, and we are dedicated to restoring all your outdoor spaces back to their original elegance. We have been helping people transform their outdoor spaces into a clean oasis of relaxation and rejuvenation.
We specialize in all things exterior for both residential and commercial properties. Some of our services include house washing, roof cleaning, deck and fence cleaning, patio and driveway cleaning, gutter cleaning, and exterior window cleaning.
11 Steps We Take To Ensure Customer Satisfaction
It is often said that the first impression makes all the difference. The same is true of residential and commercial properties. If the first impression of your property falls short in any way, it can have a lasting impact on the value of your property and how professional you look to potential tenants or buyers.
Therefore, we make it a point to ensure that every Vista Pro Exterior Cleaning experience leaves our customers with a better impression than when they first walked through our doors. Here are 11 steps we take to ensure customer satisfaction.
1.) Online Quoting System
We use the following approach to ensure customer satisfaction. We have an online quoting system which is incredibly simple and quick to use. This system is the hub of our business and is very powerful. This allows us to gather all the relevant information about your requirements and within a couple of minutes you can be provided with a fantastic, professional quote. 99% of the time the quote is accurate.
Gone are the days of having to schedule an appointment for a quote and wondering if the salesman is going to use high pressure tactics to get you to sign on the dotted line.
Making booking as easy as possible is critical to customer satisfaction, and we make use of our website to allow customers to book online, making it simple to arrange their desired services. At the same time, we make sure that our customers don’t feel pressured into booking with us — instead, we encourage them to get a fast quote through our quoting system and then book at a time that is convenient for them. Once the quote is accepted, we handle the rest!
2.) Fast Quotes
The most important thing we can do to ensure customer satisfaction is to respond to phone calls, emails and customer service requests ASAP. If a customer contacts us, we make sure they get a quote within 24 hours. Most of time we can quote with satellite imaging, which ensures an accurate and speedy quote.
3.) Fair Pricing
When you receive a quote, you can know that it is the best, most competitive pricing we can offer. We do not use outdated sales tactics where you are offered a low price only to have it jump up the day of service, or even worse, after the job is complete. The price you see is the price you will pay; we will never try and convince you to add on any services that are not necessary.
We have an open policy where anyone can come and talk to us with their concerns or questions. In addition, we have a professional reputation that we take seriously, so if we make a mistake, we’ll do whatever it takes to fix the problem and make it right.
4.) Done Right The First Time
We take steps to ensure a complete job every time. We try our best to make sure the work is done right the first time, and if not, we will do whatever is necessary to fix it. Before any job is started, our trained technicians do a walk around the property and document any causes of concern.
After every job is complete, our technicians do an inspection around the property to ensure nothing was missed. We have an obsession with cleaning every square inch of your property and always treat each property as if it were our own. When the job is complete, both parties know that the property is as clean as it can possibly be.
5.) Property Protection
The steps we take to ensure customer satisfaction and protect your landscaping and property are very important. We tape all outlets, remove plants, protect furniture if needed, and leave the house exactly as when we arrived. Your landscaping and bushes will be watered before, during, and after the service is completed to prevent any potential damage. Our intention is never to inconvenience you.
We have the proper insurance to cover a pressure washing company. A lot of companies will elect to have much cheaper insurance and be classified as a “painter” or a “general cleaner”. If a mistake is made and damage is done, most of the time the contractor will not be covered. This is not an issue that you the customer ever has to worry about when working with us.
6.) Bill After Service Is Complete
Unlike our competitors, we have a zero tolerance policy when it comes to poor quality work. We’re so confident in our service that we don’t even ask for payment until the job is completely done. This means that you don’t have to worry about bad service or incomplete work. Many people have dealt with contractors in the past where payment is demanded up front and the work was less than satisfactory, causing awkward phone calls and back and forth remedies.
7.) Do Not Even Need To Be Present During Service
With our advanced technology and processes, we can have your house cleaned before you’ve even returned from work. You won’t need to take time off or waste energy driving back and forth to your home — we can leave it as we found it, with no clean-up on your part.
After the initial booking, we send out a day of service document with instructions(windows closed, spigot accessible, screens removed if contracted for spotless window cleaning, etc) along with the date we will be coming to clean your property.
8.) Can Pay Online With Credit Card
Our company offers convenient payment methods to all our customers. You can pay for your services with a credit card. We accept all major credit cards. Our goal is to make this the easiest, most painless process from start to finish you have ever experienced with a company..
9.) Service Documents That Give You Peace Of Mind
We pre-prepare service documents that include the work we will do on your property and the technicians who will undertake those jobs. This way, you know exactly what to expect when you book a service appointment.
After booking you will receive the day of service document. This goes into full detail of what we need(access to spigot, windows shut) before we arrive on the property. This ensures a smooth job the day of and makes sure nothing goes interrupted.
10.) Technicians Completely Trained
All of our technicians are extensively trained in all aspects of pressure washing. They spend weeks in the field trained on the latest techniques and high tech equipment. Our training program is a thorough 8 week training program that guarantees no technician will arrive at your property without knowing how to do their job 100%.
We’ve trained our technicians in the art of dealing with any situation — it doesn’t matter how big, complex, or frequent. With a team of experts standing by to handle anything you throw at us, we can take on your business-critical tasks with ease. Our technicians have access to all the resources they need to get your job done right and on time.
11.) Local and Reliable
We are not a franchise. Although we work heavily in Cedarburg, Grafton, Port Washington, and Mequon, we cover all of Milwaukee County, Washington County, Sheboygan County, and Ozaukee County. We cover about an hour radius from our business’s location.
Reliability among contractors has always been an issue throughout the years with everyone. When you schedule with Vista Pro, you can rest easy knowing that we will be there when we say we will be there. Should we have to reschedule due to the weather, advanced notice will be given.
The Bottom Line
Vista Pro Exterior Cleaning has a vision of being the trusted provider of quality exterior cleaning services throughout the greater Milwaukee area. If you live in Ozaukee, Washington, Milwaukee, or Sheboygan County, give us a call today or schedule an appointment online. We’re happy to help you with all your exterior cleaning needs.
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